Why We Collect and Use Your Data
We collect and use your data for the following purposes:
• To validate, handle and respond to you based upon your inquiry or request
• To fulfill our compliance requirements under pharmacovigilance and medicines laws
• To make the website work for the device you use it on
• To provide the best possible service to you and enhance your user experience
• To optimize our website
What Data We Collect and How We Do That
We may collect and use your personal data in the following situations:
When visiting our website
We collect data of your visit to our site. We do this to present the website optimized to the device you are using and with all its functions or to store your preferences for your current or future browsing sessions.
We collect the following internet protocol data during your visits on our websites:
• the name of your service provider including IP address
• the website that directed you to our site
• the pages visited on our website
• your web browser type, and
• the date and length of your visit.
Your IP address will be used in a pseudonymized manner by deleting the last three digits. That way we are no longer able to directly identify you as an individual.
Information we collect by using cookies
Your cookie settings are always related to the web browser you are using, and the settings are of no effect if you use a different web browser upon your next use of this website. Alternatively, you can manage the settings of your web browser or on your mobile device. Here you can delete cookies at your own discretion at any time.
We use the following types of cookies:
Strictly necessary cookies
This type of cookies is required to make the website work. They are exclusively used by us during the session and are therefore so called first party session cookies.
They help to make the page load more quickly and to limit the number of sessions originating from a user to prevent a website-overload.
They remain valid during the session and are automatically deleted when you close the browser.
Functional cookies save the choices you make while visiting this website in order to offer you an improved functionality and personal features.
We use a "cookie notifier" cookie, which saves your decision either to agree with the usage of cookies on our website or not. It is saved automatically upon your click on one of the two options available. Your acceptance of our cookies is stored for one year from the acceptance date. If you decide to refuse our cookies, your decision will be stored for 30 days. During this time the cookie information banner will not be shown again.
Analytical cookies allow us to analyze the way the website is used. This enables us to optimize its performance and increase the user experience. Our website uses Matomo, formerly Piwik, an open source web analytics tool. With this tool we track how often visitors use a page of our website, which pages visitors go to most often, and if they get error messages from our pages. Your IP address will be processed in a pseudonymized manner by deleting the last three figures. That way we are no longer able to directly identify you as an individual. The software from Matomo is running on servers of our in-house service provider in Germany and the information generated by the cookie about your use of the website (including your pseudonymized IP address) will be stored on the server of our in-house service provider in Germany. The IP-address that is transmitted will not be merged with any other data collected by us. We will delete this data within three years.
Information you provide to us
We collect and process data you actively provided to us when you fill in the online form or when contacting us by other means of communication such as e-mail, telephone or mail. Such data includes all data as you fill in/provide, including:
• First and last name
• Contact and address information (including address data, e-mail address, phone number, fax number)
• Country of residence
• Type of request and possible further information for the purpose of responding to your inquiry