Data Protection Statement: MY Fresubin mobile app
Data protection information for individuals downloading and using the MY Fresubin mobile app
(Last updated on Jul 2026)
Previous version: July 2022
“MY Fresubin” mobile app is made available and sponsored by Fresenius Kabi Australia Pty Limited (“Fresenius Kabi”), ABN 39 109 383 593. Downloading and using the MY Fresubin app, Fresenius Kabi (“we”) will collect and use certain personal information from you. This information protection statement informs how we do that.
Fresenius Kabi Australia Pty Limited is a wholly owned subsidiary of Fresenius Kabi AG located in Bad Homburg, Germany.
Main applicable frameworks under which the Fresenius Kabi Personal Information Statement MY Fresubin mobile app is based are:
Australia: Australian Privacy Act 1988 (Cth)
All Fresenius Kabi Legal Entities: Fresenius Kabi Global Binding Corporate Rules (BCRs)
The term “data” and “information” may be used interchangeably throughout the document.
Why We Collect and Use Your Data
We collect and use your data for the following purposes, depending on what you have consented:
- To provide you full access to functionalities of the app and for the correct functioning of the app, including, nutrition tracking, activity monitoring, and keeping track of your personalization settings.
- To help us to keep the app secure, up to data and to further improve the app
- To download and share the data with anyone you want so you can use it to provide health plan adherence statistics to your doctor
- To provide you in app messages then enable you to keep track of your goals
- For research and analytics to be able to develop better healthcare related to nutrition. This is done in an anonymized way.
What Data We Collect and How We Do That
We may collect and use your personal data in the following situations:
Data provided by you
When you use the app, you will fill in information during the registration process and when completing data fields. The following data can be collected:
- Name, surname
- Password
- E-mail address
- Date of birth
- Gender
- Ethnicity (Asian, non-Asian)
- Photo*
- Weight, Height*
- health status, including pre-existing conditions*
- Nutrition data (food intake, calories, protein values)*
- Physical activity data (exercise sessions, activity types)*
- Mood, goals*
*Fields marked with an asterisk are optional
Data collected by using the app
When you use the app or watch a video in the app the app will collect data on how you use the app. The following information is collected by the app
- Date and time of last login
- Physical activity data (e.g. steps via Apple Health / Google Health integration)
- Number of steps (by the phone’s health suite), depending on your choice if you want to use this functionality
- The position of every video played is remembered, so if you did not finish the video, you can continue later at the position where you stopped
Profiling and automated decision making
Within the app you can create your profile base on your date of birth, ethnicity, health status, length and weight. This profile is used within the app to generate personalized content.
There are no automatic decisions made.
Requirements to provide personal data
Your username, email address and password are required to provide you access. Without these you can not get access. Your date of birth, ethnicity, health status, length and weight are necessary to provide personalized content.
Legal Basis for Processing Your Data
We process your personal data on one or more of the following legal bases:
You have given us your (explicit) consent, (e.g. in Europe Art. 6.1 a and art 9.2.a GDPR ). This is the case to
- provide you full access to functionalities of the app and for the correct functioning of the app
- download and share the data with anyone you want so you can use it to provide health plan adherence statistics to your doctor
- provide you in app messages then enable you to keep track of your goals
We or a third party have legitimate interests (e.g in Europe Art. 6.1 f GDPR). These legitimate interests are to keep the app secure, up to data and to further improve the app.
We Share Your Data
We collaborate with other organizations to achieve our purposes. Therefore, we may send your personal data in parts or as a whole to other organizations.
Such recipients are:
- Other Fresenius Group companies if such a transfer of personal data is required for the specific purpose (Please refer to the overview of the locations in which Fresenius Kabi Group companies are active)
- Service providers which process personal data on our behalf (They will provide technical support in the creation, maintenance and hosting of the app)
- Video playing (youtube.com): Please see the YouTube guidelines:
https://support.google.com/youtube/answer/7671399?p=privacy_guidelines&hl=de&visit_id=1-636663050597745500-3030033013&rd=1
International data transfers
Your data will be stored in Germany and/or the Netherlands. If you live in another country, the data is transferred between your country and these two countries . For some countries, the European Commission or respective legislator or authority in your country has determined an adequate level of data protection to be in place that matches the level of data protection in your country.
The European Commission has done this for the following countries / international organizations in which Fresenius entities are located: Argentina, Canada, Japan, South-Korea, United Kingdom, New Zealand, Switzerland or Uruguay.
For countries where the respective legislator or authority has not decided that an adequate level of data protection exists that matches the level of data protection in your country, we have provided safeguards in order to secure your personal data to a degree that is equivalent to the level of data protection in the European Union or your home country as a minimum.
These safeguards are:
- For the exchange of data within our company: our Binding Corporate Rules for Controllers
- For the exchange of data with our service providers and other international organizations: Standard Contractual Clauses that have been issued by the European Commission, and/or as issued by other authorities or legislators as applicable.
How Long We Retain Your Data
Your personal data will be stored for as long as you actively use the App and maintain an active account.
If you do not log into the App for more than 6 months, your account will be considered inactive. In such cases, you will receive a notification email informing you that your account and related personal data will be deleted after 30 days unless you log into the App again within that period. If no further login occurs, your account and associated data will be permanently deleted from our systems.
Requests, inquiries, and complaints
Depending on the situation you have certain rights regarding your personal data. You can have the right to request:
- confirmation whether or not we process your personal data
- access to or a copy of your personal data: You an ask to access/receive information about e.g. the purpose of processing, the categories of personal data concerned, the recipients, storage periods, any existence of automated decision-making.
- rectification of your personal data if they are incomplete or incorrect
- deletion of your personal data, unless it must be maintained e.g. due to legal retention requirements
- deletion of your account and all related personal data stored can be requested within the App. Once processed, your profile, activity history, goals, logs, and associated account information will be permanently deleted from the App and connected systems
- also the deletion of your activity and usage data (such as activities, moods or goals) while keeping your account active for continued use of the App can be done within the App.
- to restrict of processing of your personal data if either the accuracy of the personal data is contested, or the processing is unlawful (no longer required for the pursued purposes).
- data portability of your data to another organization in a commonly used and machine-readable format, if the following conditions are met:
- Personal data have been provided by the individual
- The processing is based on the individual’s consent or on a contract with the individual
- The processing is carried out by automated means.
Within the app you can download a copy of your personal data and activity information in a structured, commonly used, and machine-readable format, in accordance with applicable data protection laws
- Object to processing on grounds specific to your situation or to direct marketing and profiling.
- revocation or withdrawal of your previously given consent at any time. You can withdraw your consent to all processing or for individual purposes of your choice. The withdrawal of consent will not affect the lawfulness of processing based on your consent before the withdrawal.
- to be not subject to automated decision making (incl. profiling) which could lead to legal or similar significant effects to your, unless:
- It is necessary for entering into or performance of a contract between the you and Fresenius Kabi It is based on your explicit consent.
You can exercise these rights directly within the app as describe above or online by using the data protection contact form.
You also have the right to lodge a complaint with our data protection officer or the supervisory authority.
Data Protection Officer:
Fresenius Kabi Australia Pty Limited
Local Data Protection Advisor (LDPA)
Level 2, 2 Woodland Way
Mt. Kuring-gai, NSW 2080
Australia
E-mail: dataprivacy-anz@fresenius-kabi.com
National privacy and freedom of information authority: Australia
Office of the Australian Information Commisioner – OIAC
GPO Box 5218
Sydney, NSW 2001
Australia
Further Information for Specific Situations
Changes to this data protection statement
As our collection and use of your data may change over time, we may also modify this data protection statement to always correctly reflect our data processing practices. We encourage you to review it from time to time.
Controller and Contact
The controller and responsible entity for processing of personal data is:
Fresenius Kabi Deutschland GmbH
Else-Kröner-Straße 1
61352 Bad Homburg
Germany